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Job Title:Patient Service Clerk (Monday- Friday days/ evenings) - BILINGUAL
Reference #:Casual PSC REPOST
Union: Non-Union
Supervisor: Manager, Ambulatory Care
Salary:$20.68 to $25.41 per hour
Posted Date: 2019-01-02


The Patient Service Clerk schedules patient appointments and registers patients; prepares patient charts; maintains patient lists; verifies billing slips; maintains inventory and performs other clerical tasks.


§ Greet patient and parent(s). Verify demographic information in accordance to registration procedures.

§ Patient registration in Cadence (Epic Hyperspace) in accordance to EMPI registration standards

§ Notify clinicians of patient arrival

§ Manage electronic referrals in referral management

§ Schedule new patients from workqueues according to priority and wait times.

§ Complete checkouts and schedule follow ups or put patients on recall lists

§ Schedule follow up visits in clinic or from recall lists

§ Scan referrals into Epic with appropriate naming convention

§ Communication with clinical team through Inbasket

§ Schedule interpreters for families as required

§ Interpret MOH Eligibility and make updates in patient record accordingly

§ Collect self-pay payment and complete Fee for service form

§ Appointment confirmation

§ Telephone pre-visit screening for infection control

§ In consultation with clinical staff , implement visit cancellation and rebooking,

§ Patient/family direction and public relation

§ Telephone communication and telephone messaging within CHEO established policies/procedures

§ Maintenance and ordering of clinic supplies.

§ Facilitation of clerical duties related to equipment repairs including filling of special form and taking the equipment to the appropriate location.

§ Accompany patients/family to a designated location within the hospital

§ Create new patient profiles in EPIC

§ Receive incoming telephone calls. Page doctors. Contact appropriate services.

§ Schedule clinic orders and manage order workqueues

§ Retrieve labels for specimens.

§ Request patient files from medical records.

§ Ensure that progress notes and sheets are available and stamped with the right date.

§ Pick up patient charts in medical records on a daily basis. Ensure that all charts are available and request missing ones.

§ Maintain an inventory of stock.

§ Maintain filing. Ensure orders with notes are filed. Locate old charts as appropriate.

§ Orientation of volunteers

§ Train clerical staff to clinics and on Epic

§ Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.

§ Perform work in accordance to CHEO privacy and confidentiality policies

§ Perform other related duties as assigned by supervisor.


§ Police Record Check (PRC) (Essential)

§ Secondary School Graduation Diploma (Essential)

§ Bilingualism (English/French) (Essential)

§ Approximately 6 months of related experience (Essential)

§ Knowledge of computer software (Epic, Sunrise, Outlook,) (Preferred)

§ Experience working in a clinical environment live on Epic Ambulatory (Preferred)

§ Experience in patient registration using Cadence (Epic) (Preferred)

§ Experience in creating, editing, scanning and scheduling referrals (Preferred)

§ Experience in managing order workqueues (Preferred)

§ Experience in patient check outs including follow ups and recall management (Preferred)

§ Experience using inbasket communication in Epic (Preferred)

§ Ability to ensure timely completion of tasks by adjusting priorities as required (Essential)

§ Ability to adapt to changes to meet organizational requirements (Essential)

§ Communicate effectively and concisely, both orally and in writing (Essential)

§ Deal effectively with internal and external customers (Essential)

OFHCW - * Please note you will be represented by the Ontario Federation Healthcare Workers – Laborers International Union of North America , (OFHCW-LiUNA).

Should the applicant require any accommodations during the application process please notify Human Resources as per the Accessibility for Ontarians with Disabilities Act.


Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.


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