The Patient Service Clerk schedules patient appointments and registers patients; prepares patient charts; maintains patient lists; verifies billing slips; maintains inventory and performs other clerical tasks.
§ Greet patient and parent(s). Verify demographic information in accordance to registration procedures.
§ Patient registration in Cadence (Epic Hyperspace) in accordance to EMPI registration standards
§ Notify clinicians of patient arrival
§ Manage electronic referrals in referral management
§ Schedule new patients from workqueues according to priority and wait times.
§ Complete checkouts and schedule follow ups or put patients on recall lists
§ Schedule follow up visits in clinic or from recall lists
§ Scan referrals into Epic with appropriate naming convention
§ Communication with clinical team through Inbasket
§ Schedule interpreters for families as required
§ Interpret MOH Eligibility and make updates in patient record accordingly
§ Collect self-pay payment and complete Fee for service form
§ Appointment confirmation
§ Telephone pre-visit screening for infection control
§ In consultation with clinical staff , implement visit cancellation and rebooking,
§ Patient/family direction and public relation
§ Telephone communication and telephone messaging within CHEO established policies/procedures
§ Maintenance and ordering of clinic supplies.
§ Facilitation of clerical duties related to equipment repairs including filling of special form and taking the equipment to the appropriate location.
§ Accompany patients/family to a designated location within the hospital
§ Create new patient profiles in EPIC
§ Receive incoming telephone calls. Page doctors. Contact appropriate services.
§ Schedule clinic orders and manage order workqueues
§ Retrieve labels for specimens.
§ Request patient files from medical records.
§ Ensure that progress notes and sheets are available and stamped with the right date.
§ Pick up patient charts in medical records on a daily basis. Ensure that all charts are available and request missing ones.
§ Maintain an inventory of stock.
§ Maintain filing. Ensure orders with notes are filed. Locate old charts as appropriate.
§ Orientation of volunteers
§ Train clerical staff to clinics and on Epic
§ Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.
§ Perform work in accordance to CHEO privacy and confidentiality policies
§ Perform other related duties as assigned by supervisor.
§ Police Record Check (PRC) (Essential)
§ Secondary School Graduation Diploma (Essential)
§ Bilingualism (English/French) (Essential)
§ Approximately 6 months of related experience (Essential)
§ Knowledge of computer software (Epic, Sunrise, Outlook,) (Preferred)
§ Experience working in a clinical environment live on Epic Ambulatory (Preferred)
§ Experience in patient registration using Cadence (Epic) (Preferred)
§ Experience in creating, editing, scanning and scheduling referrals (Preferred)
§ Experience in managing order workqueues (Preferred)
§ Experience in patient check outs including follow ups and recall management (Preferred)
§ Experience using inbasket communication in Epic (Preferred)
§ Ability to ensure timely completion of tasks by adjusting priorities as required (Essential)
§ Ability to adapt to changes to meet organizational requirements (Essential)
§ Communicate effectively and concisely, both orally and in writing (Essential)
§ Deal effectively with internal and external customers (Essential)
OFHCW - * Please note you will be represented by the Ontario Federation Healthcare Workers – Laborers International Union of North America , (OFHCW-LiUNA).
Should the applicant require any accommodations during the application process please notify Human Resources as per the Accessibility for Ontarians with Disabilities Act.
Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.