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Job Title:Switchboard Operator, Information Services - BILINGUAL
Reference #:19-155
Available Spots: 1
Union: OFHCW-LiUNA
Supervisor: Telecommunications Coordinator
Classification:Part-Time (.2)
Salary:$20.68 to/à $25.41
 
Posted Date: 2019-03-14
Deadline:2019-03-20
 
Description:

POSITION SUMMARY

  • Answer incoming calls and redirect to the appropriate person, department, or clinic.
  • Provide general information to external callers concerning the hospital services.
  • Direct and inform visitors to the appropriate clinics and hospital areas, and patient location
  • Assume custodial responsibility for packages and miscellaneous items delivered to the switchboard
  • Locate physicians and other personnel by pagers, cellular phones or various telephone calls.
  • Provide overhead paging of codes, emergencies, rounds and miscellaneous announcements.
  • Answer emergency phone and follow procedures in the event of alarms, codes, and stat calls.
  • Monitor the various alarm systems and notification panels and advise appropriate parties.
  • Respond to distress alarms (i.e. elevators)
  • Reset voice mail passwords
  • Maintain various databases in support of staff directories, phone/pager numbers, name display.
  • Update on-call lists with respect to changes in coverage.
  • Prepare incoming mail for the Finance Department.
  • Provide pocket pagers, servicing and administration.
  • Provide on-call coverage and carry pager

QUALIFICATIONS

  • Police Record Check (PRC) (Essential)
  • Secondary school graduate (Essential)
  • Strong customer service orientation with good interpersonal skills (Essential)
  • Excellent organizational skills and attention to detail (Essential)
  • Comprehensively use software including databases (Essential)
  • Ability to work under pressure and multitask (Essential)
  • Bilingual (English/French) (Essential)
  • Work with minimal supervision, dependable and responsible (Essential)
  • Knowledge of hospital resources (Essential)
  • Knowledge of computer software (Microsoft Office Suite) (Essential)
  • Knowledge of Speech Attendant, Meridian Mail (Preferred)

* Please note you will be represented by the Ontario Federation Healthcare Workers – Laborers International Union of North America , (OFHCW-LiUNA).

Should the applicant require any accommodations during the application process please notify Human Resources as per the Accessibility for Ontarians with Disabilities Act.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

 
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