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image of CHEO's emergency department entrance with text "visiting emergency"

Who You Will Meet

Registered Nurse:

A triage nurse assesses your child on arrival and prioritizes the care. The ED nurses provide nursing care for a variety of patients from those with minor medical problems to emergency resuscitation cases. In the Emergency (ED) you may meet a clinical leader or charge nurse who oversees the patient flow and care in the emergency department. Other team members you may encounter include a poison information nurse, sexual assault nurse, research nurse, research assistant, emergency planning coordinator or the clinical educator.

The Emergency Room Physician or Casualty Officer:

Provides medical assessment and directs treatment for all children, and youth who present to the department. They also receive referrals and provide advice to physicians in other hospitals, clinics and doctor’s offices.

Nursing students:

As a teaching hospital, CHEO provides educational opportunities to nursing students from university and college programs working with ED nurses to develop and enhance their pediatric skills and knowledge. This enables them to fulfil the pediatric clinical component of their educational programs.

Health Care Aids:

Specially trained personnel who assist the medical/nursing team in many aspects of their day’s activities, such as wheelchair rides, a stretcher ride, or helping to hold and calm your child still while a procedure is being performed.

Emergency Fellows:

Are physicians who are specializing in pediatric emergency medicine.

Emergency Residents:

Are focusing on caring for patients in the Emergency Department, as part of their medical training program.

Medical students:

Are beginning their study in medicine and have been provided dedicated clinical time in the ED.

Nurse Practitioner:

The nurse practitioner is a registered nurse with advanced knowledge, training and health care management skills. In collaboration with the physician, the nurse practitioner in the ED provides health assessment and treatment to children and youth with minor illness/injury. She also follows up the results of tests and X-rays once the patients have been discharged.

Child Life Specialists:

Provide opportunities for procedural support and preparation for medical interventions through diversion and play. They also provide emotional support to children and their parents while encountering difficult experiences such as trauma and/or hospitalization.

Social Worker:

For emotional support and care, an emergency Social worker may be asked to meet with a patient/family in the ED. In a time of crisis, the Social worker is able to assist in the provision of support and helpful resources within the hospital as well as the community.

Crisis Intervention Social Worker:

Specialized social workers will provide assessments of children and youth who present with mental health concerns. In addition, recommendations for appropriate follow-up will be addressed.

Patient Service Assistants:

Are support workers who assist the ED team in providing a wide range of services. Their work is also divided into environmental and transporting roles.

Other personnel you may meet include a Spiritual advisor and Cultural interpreter who may provide language or sign interpretation, and other students from various programs such as military personnel and paramedicine.
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